YOUR GUIDE TO THE FUTURE

As part of the integration of the city management and development tools in City of Surabaya. The Department of Information,Communication and Technology is given the responsibility to integrates the data that are initially scattered all through the different departments and agencies in the city government.

City development that prioritise the environmental sustainability is the value that City of Surabaya hold. To ensure this value is implemented by the city’s officials, City of Surabaya utilize an integrated system not only in the planning process but throughout the implementation andalso monitoring & evaluation process.

In the neighbourhood level in Indonesia, there is usually a certain figure that would be the representative of the inhabitants of the neighbourhood. The representatives are the cities’ informal helping hand in managing the inhabitants, usually their work is related to administrative civil documenting such as knowing who come in and move out from the neighbourhood,taking notes on birth and death numbers.

City of Banjarbaru is a medium size city in terms of population size but has quite a large geographical size. This could mean that public service may not always be physically available nor that the citizen living in a more remote area has access to the information on public services that they can get. The city government come up with solution that simplify the process both for the citizens and the government officials.

The limited resource that the city government’s have may limit its capacity to deliver service or run certain programs. City government may have to work around the limited financial capacity or the limited human resource capacity. Thus, partnership with certain private enterprise may be an option for city government ensure the delivery of services to the public.

Social media can be a powerful tool for city government to communicate with the public. City of Tangerang has built an app that not only provide information for citizens on the city’s program and services, but also built-in citizen reporting platform. With the integrated system reports from any social media platform could then be followed up as soon as possible torelated city agency.

Our urban built-up area is made up of materials that absorbs heat. The trapped heat caused a phenomenon called Urban Heat Island Effect that make our city’s temperature goes up. The Urban Heat Island Effect exacerbate the air pollution and threatens our health.

Changing demographic, rapid technological advancement and climate crises are some of the pressing issues that cities have to accommodate in an unprecedented pace. Moreover, as we are struggling to work through the pandemic, it has become clearer that we need and urban governance systems that are adaptive to ever changing conditions and uncertainties.

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